Privacy Policy and Consent to Data Usage
Distribusion Technologies GmbH provides a global distribution system for bus
tickets through its Operator White Label solution. We strictly comply with the
legal provisions of the General Data Protection Regulation and the Telemedia Act
of the European Union when collecting, processing and using your data.
By agreeing to the following data privacy policy, you consent to the collection,
processing and use of your data by Distribusion Technologies GmbH in accordance
with data protection laws and the provisions set out in the following.
You can revoke your consent at any time with effect for the future.
Collection, Processing and Use of Personal Data
Personal data are all information relating to a specific or identifiable person.
This includes, passenger names, your telephone number (optional) and email address.
You can generally use the website without providing personal data.
In order to process ticket orders and deliver transportation services we
collect, store and process your first and last name, your mobile number (optional)
and E-Mail address. The following additional data may be required for necessary
payment processing: to pay for a booked trip by credit card, requires your full
name, your email address and your credit card data. Distribusion Technologies GmbH
will not store your credit card number; it is transmitted directly to the payment
processing service.
The data required for contract processing and the provision of transportation
services are only forwarded to the coach companies delivering these services and
to other third parties (e.g. service providers for IT, transportation, customer
service and payment processing) to the extent necessary for registering and
processing ticket sales.
Payment Processing Service
You can initiate a booking process on our website. For this purpose your data
may be transferred to one of the following payment processing services as selected
during the specific booking process. Payment can only be made via the online
payment processes listed in the shop.
Payments are processed by our partner Stripe, Inc. 185 Berry Street, San
Francisco, USA. In order to prevent and detect cases of fraud we transfer your IP
address to our partner Stripe Inc., Stripe, Inc. stores your IP address. Any and
all data are transmitted in encrypted form. You can revoke your consent to this at
any time with effect for the future by contacting us as set out in our legal
notice.
Data Security
We employ technical and organisational measures to protect the privacy of users
of our website and the connected systems. To ensure the secure transmission of
personal data, we use the SSL 1.0.2 encryption protocol (the underlying encryption
scheme used for the Public Key Infrastructure is RSA-2048). This method is
successfully used throughout the World Wide Web. All personal data (name, address,
payment information, etc.) are encrypted and thus transmitted safely on the
Internet. A symbol (closed padlock) in the bottom bar of your browser window
indicates that you are in a secure area.
Cookies
Distribusion uses cookies on its website. Cookies are small files that are
stored on your drive and store certain settings and data for exchange with our
system through your browser. Some of the cookies we use are deleted after the end
of the browser session, i.e. after you close your browser (so-called session
cookies). Other cookies remain on your device and allow us or our partners to
recognise your browser the next time you visit the website (persistent cookies).
Storing this information helps us to customise our website for you and makes it
easier to use by, for example, saving certain data entries from you so that you
do not have to constantly repeat them. Your browser offers settings to restrict
the use or deletion of cookies; the help function on most browsers will tell you
how to make these settings. Not accepting cookies may affect the service
functionalities of our website.
Right to Information and Right of Appeal
Under the Federal Privacy Act, you have the right to request information
about your stored data free of charge, and the right to demand the rectification,
deletion or blocking of these data. For more information or to revoke your consent
to data storage as outlined above, please contact: Distribusion Technologies GmbH,
Schwedenstr. 9, 13350 Berlin or dataprotection@distribusion.com
Web Analyses
A. Google Analytics
This website uses Google Analytics, a web analytics service provided by Google
Inc.("Google"). Google Analytics uses so-called "cookies", text files that are
stored on your computer, to help analyse how you use the site. Additionally this
website uses Google AMP Client ID API to link the Google Analytics user
activities on AMP pages with those on non-AMP pages. The Google tracking codes
on this website use the “_anonymizeIp()” function. This means that IP addresses
are processed only in a shortened form and in member states of the European Union
or other signatories to the Agreement on the European Economic Area to prevent
direct correlation with an individual person. Only in exceptional cases is the
complete IP address transmitted to a Google server in the USA and shortened there.
On behalf of the operator of this website, Google will use this information to
evaluate your use of the website, to compile reports on website activity and to
provide other services related to website and Internet use to the website owner.
The IP address transmitted by your browser as part of Google Analytics is not
merged with other Google data. You can prevent your browser from storing these
cookies by making the appropriate settings in your browser software; we would
however like to point out that you may not be able to use all the features of
this website if you do so. You can also prevent capture of the data on your use
of this website (including your IP address) generated by the cookie and the
processing of these data by Google by downloading and installing the browser
plugin available at this link:
http://tools.google.com/dlpage/gaoptout?hl=de
B. Hotjar
To improve the user experience on our web pages we use software by Hotjar
(http://www.hotjar.com,
3 Lyons Range, 20 Bisazza Street, Sliema SLM 1640, Malta, Europe). The software
allows us to measure and analyse user behaviour (mouse movements, clicks, keyboard
input, scroll depth, etc.) on our web pages. To do so, cookies are set on the
user’s end device and user data, such as browser information, operating system,
dwell time, etc., can be stored. More information on data processing by Hotjar is
available at
https://www.hotjar.com/privacy. You can opt out of Hotjar’s service at
https://www.hotjar.com/opt-out.
C. VWO
Distribusion is using the software VWO (https://vwo.com/, 14th Floor, KLJ Tower North, Netaji Subhash
Place, Pitam Pura, Delhi 110034, India) to track customer behavior and run A/B
tests. To do so, cookies are set on the user’s end device and user data, such as
browser information, operating system, dwell time, etc., can be stored. More
information is available at: https://vwo.com/privacy-policy.
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